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NEW!! White Paper - "Cabin Crew Doors To Automatic & Cross-Check"

Most of us take it for granted that the cabin staff on our flights will know what to do in the event of an emergency - so what does international air travel have to do with good process and change management?  Quite a bit if you stop to think about it. Airlines face a constant challenge to ensure the right people receive the right information at the right time, and to clearly communicate constantly changing processes, procedures and international regulations to a diverse group of staff where there is no room for error.

In this paper our Principal Consultant, Neil Whittington brings the challenges of process management in a business environment into perspective, and offers advice on the steps any business can take in order to effectively manage and communicate its operating processes.
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Achieving sustainable IT Governance with control-ES

Control-ES is a powerful and sophisticated performance, process management and control system which allows companies to design, deploy and refine best practice processes across the entire IT organisation from the CIO to the Service Desk. Using it companies can define, audit and measure the activities, responsibility, accountability and control points for everybody in the organisation, making compliance with defined IT Governance practices an integrated part of every individual’s role.
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Accelerate ITILŪ implementation with Affinity™ - IT Service Management
Affinity accelerates the implementation and adoption of IT Service Management best practices – taking process design, management and communication to new levels.  Affinity is a set of pre-built, fully integrated IT Service Management processes, document templates, metrics, guidelines and training based on ITILŪ - all delivered using the unique control-ES process management toolset
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