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DOWNLOADS
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White Paper - ITILv3 In Perspective
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This new whitepaper examines and summarises the differences between ITIL (IT Infrastructure Library) v2 and v3. This succinct look at the five new ITIL V3 books shows easy to read comparison tables and gives a quick guide to the changes and the differences, together with high level process maps outlining the key activities within each area of the Service Lifecycle.
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Click to download >>
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Accelerate ITIL® implementation with Affinity™ - IT Service Management
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Affinity accelerates the implementation and adoption of IT Service Management best practices – taking process design, management and communication to new levels. Affinity is a set of pre-built, fully integrated IT Service Management processes, document templates, metrics, guidelines and training based on ITIL® - all delivered using the unique control-ES process management toolset
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Achieving sustainable IT Governance with control-ES
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Control-ES is a powerful and sophisticated performance, process management and control system which allows companies to design, deploy and refine best practice processes across the entire IT organisation from the CIO to the Service Desk. Using it companies can define, audit and measure the activities, responsibility, accountability and control points for everybody in the organisation, making compliance with defined IT Governance practices an integrated part of every individual’s role.
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Click to download >>
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White Paper - Cabin Crew Doors To Automatic & Cross-Check
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Most of us take it for granted that the cabin staff on our flights will know what to do in the event of an emergency - so what does international air travel have to do with good process and change management? Quite a bit if you stop to think about it. Airlines face a constant challenge to ensure the right people receive the right information at the right time, and to clearly communicate constantly changing processes, procedures and international regulations to a diverse group of staff where there is no room for error.
In this paper our Principal Consultant, Neil Whittington brings the challenges of process management in a business environment into perspective, and offers advice on the steps any business can take in order to effectively manage and communicate its operating processes.
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Click to download >>
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