IT Service Improvement initiatives based on the IT Infrastructure Library (ITIL®) enable organisations to align IT with business goals and objectives.  Although implementing an ITIL® based service model brings many benefits to the organisation, getting there can consume a great deal of time and resource and distract key staff from their operational roles.   Affinity accelerates the implementation and adoption of IT Service Management best practices – taking process design, management and communication to new levels.  Affinity is a set of pre-built, fully integrated IT Service Management processes, document templates, metrics, guidelines and training based on ITIL® - all delivered using the unique Control 2007 process management toolset.

• accelerates the implementation, while reducing the cost and effort by providing ready-made integrated process models, document templates, policies, guidelines and training for all major process areas;

• drives successful and sustainable organisational change by ensuring staff have easy access to all the processes, templates and training they need in context of their role(s) in the organisation;

• reduces ongoing cost of maintenance by providing a common and efficient way of controlling and visually communicating processes and related collateral;

• drives collaboration across departmental and geographical boundaries replacing the unwieldy emails, documents, flowcharts and presentations with a single solution enabling processes to be owned and authored, approved by stakeholders and changes notified immediately to the relevant staff

• encourages ownership and drives performance – Affinity provides IT staff at all levels with a single view of their objectives, activities, roles, responsibilities and Key Performance Indicators (KPIs),

• enables sustainable Regulatory compliance by establishing the relationship between day-to-day operating activities and IT control frameworks / standards such as COBIT or ISO20000 and allows versatile reporting on compliance,

• underpins strategic sourcing initiatives by providing a consistent, integrated operating manual of the organisation’s IT processes and standards to new employees, out-sourced / off-shore staff , vendor partners and consultants;

• provides a transparent view of operating processes and service levels - both between IT departments (eg Application Development and Infrastructure) and between IT and their clients.